Re: Third party maintenance

[jim t <jim_t_59@xxxxxxxxx>]

I use to work for a 3rd party maintenance company so can tell you that you would probably not be able to download Microcode ptfs, would have to pay for your O/S release upgrades and of course not be able to call IBM for software support. We actually had a better supply of some parts & disk then IBM did, but if something like the processor or the larger memory simms went then IBM would have a better supply.


Jim



--- On Sat, 7/25/09, Doug Johnson <djohnson@xxxxxxxxxxxxxxx> wrote:

> From: Doug Johnson <djohnson@xxxxxxxxxxxxxxx>
> Subject: Third party maintenance
> To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
> Received: Saturday, July 25, 2009, 12:25 AM
> Greetings, 
>
> I am tasked with evaluating a proposal for hardware
> maintenance for our
> 9405-520.
> In the past we have always used IBM for maintenance. 
> Are there any pitfalls that we need to be aware of in
> regards to 3rd
> party maintenance?
> Does anyone have any experience with DecisionOne as a
> maintenance
> provider that you would care to comment on?
>
> thanks
>
> -doug
>  
> +++++++++++++++++++++++
>  
> DOUG JOHNSON
> System Administrator
> The University Book Store
> 711 State Street
> Madison, WI 53703
>  
> djohnson@xxxxxxxxxxxxxxx
> voice:  608-310-5970
> fax:      608-257-9479
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