RE: Serial Numbers?

We had the same with our 14-xxxxx number. IBM support claimed we could not have this system in the US and that we were not even shown as owing this system. We even told them it was leased by IBM credit corp and was ordered for us under the IBM Academic Initiative. I think we finally got our problem solved when our local IBM tech came in and changed the serial number on the system to what IBM support had in their database, which no longer matched the one printed on the case.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Monday, January 26, 2009 10:32 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Serial Numbers?

I once got into a fight with the entitlement schmoes in Atlanta over a used
machine that a customer in Chicago bought. It had a 44- number, and they
swore that machine could not possibly be sitting in the US. Even the duty
manager for that office called me a bad name.

Al Barsa, God rest his soul, gave me the number for an executive in New York
to whom that duty manager was an indirect report. While listening in, the
exec suggested that the duty manager look up his name in the IBM database,
just to verify the pecking order. Once the duty manager saw who he was
speaking with, he got real respectful. The exec then told him that my keys
had better be issued within 15 minutes if he didn't want to be working the
weekend graveyard shift for the next five years.

About seven minutes later, the duty manager called with the proper keys and
a profuse apology.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Mike Cunningham
Sent: Monday, January 26, 2009 9:15 AM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Serial Numbers?

We once had a 520 that started with 14-xxxxx. Our IBM service tech said it
was from Denmark

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rich Loeber
Sent: Monday, January 26, 2009 9:51 AM
To: Midrange Systems Technical Discussion
Subject: Serial Numbers?

Ever since I can remember, serial numbers on the i have been 7 character
codes that start with either 10, 44 or 65. The first two digits indicate
where the system was manufactured, 10 being in the US, 44 in Europe and
65
in Asia.

Recently, a customer contacted me to report that they are moving to a new
blade server and the serial number starts with '06'. They don't
actually
have the new systems installed yet, and I have seen in the past where
customers have reported unusual serial numbers to me in advance only to
find out that the old 10/44/65 rule was still in effect when they system
was installed and they checked the QSRLNBR system value.

My question, is '06' a valid new prefix for blade servers running i/OS?

Rich Loeber
Kisco Information Systems
http://www.kisco.com