RE: Help desk software

http://www.google.com/search?q=itil


Charles Wilt
--
Software Engineer
CINTAS Corporation - IT 92B
513.701.1307

wiltc@xxxxxxxxxx

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Thursday, May 22, 2008 8:53 AM
To: Midrange Systems Technical Discussion
Subject: RE: Help desk software

Pleading ignorance here - what is ITIL?


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
bounces@xxxxxxxxxxxx]On Behalf Of Crump, Mike
Sent: Thursday, May 15, 2008 9:36 PM
To: Midrange Systems Technical Discussion
Subject: RE: Help desk software

Livetime has a very nice browser based application - extremely thin
client (minimal browser requirements). The thinnest I've seen anyway.
Multiple options for OS, app server, and database - including the best
in the world....

Very good ITIL foundations.

www.livetime.com

Michael Crump

Manager, Computing Services
Saint-Gobain Containers, Inc.
1509 S. Macedonia Ave.
Muncie, IN 47302
765.741.7696
765.741.7012 f

This email and its attachments may be confidential and are intended
solely for the use of the individual to whom it is addressed. Any views
or opinions expressed are solely those of the author and do not
necessarily represent those of Saint-Gobain. <redaction>. If you are
not the intended recipient of this email and its attachments, you must
take no action based upon them, nor must you copy or show them to
anyone. Please contact the sender if you believe you have received this
email in error.

Tradition
Just because you've always done it that way doesn't mean it's not
incredibly stupid.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Burns, Bryan
Sent: Thursday, May 15, 2008 4:04 PM
To: MIDRANGE-L@xxxxxxxxxxxx
Subject: Help desk software

Seeking recommendations on a help desk software package that can serve
an I.T. department of seven who support about 200 computer users in a
company that runs INFOR XA ERP software on an iSeries 520.

Our initial plan is to have the IT staff rotate on the help desk on a
weekly basis. The help desk calls will be forwarded to the person on
help desk duty at the time. We need software so we can log calls, make
assignments, track status, etc. Long term however, we'd like the
software to allow users to make their own requests as well as provide
attachments to their requests.

We're open to either Windows or iSeries packages but it must be browser
based. We'd like to look at robust packages but there's some urgency to
getting a help desk up and running and we don't want to spend too much
time on complex software. To that end, we'd be willing to look at a low
end system that we could scrap if we needed to down the road in order to
implement something more robust.

Any suggestions for bare bones or robust packages?


--
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/midrange-l.

This e-mail transmission contains information that is intended to be confidential and privileged. If you receive this e-mail and you are not a named addressee you are hereby notified that you are not authorized to read, print, retain, copy or disseminate this communication without the consent of the sender and that doing so is prohibited and may be unlawful. Please reply to the message immediately by informing the sender that the message was misdirected. After replying, please delete and otherwise erase it and any attachments from your computer system. Your assistance in correcting this error is appreciated.