AS-400 TCP3436 Error when printing remotely

Hello All!

We have an IBM AS400 in Minnesota and a remote office in Hong Kong that we are printing to. It seems that every night (their day) we can ping their printer but the AS400 cannot print to it and gets stuck in send mode.
Now we have 4 printers out there and it doesn't happen to them all, it is usually just one a night. At around 6am it will begin working again.

We get the following error:
TCP3436
Message . . . . : No response from remote host system within open time-out.

I'm wondering if anybody has a solution to this? It doesn't seem to be network given we can print to the other printers out there. If we try toggling off and on the device it still won't work.

Thanks,
Kristine Bollinger
The Bergquist Company









----- Original Message -----
From: <Bonnie_Lokenvitz@xxxxxxxxxxxxxx>
To: <midrange-l@xxxxxxxxxxxx>
Sent: Tuesday, March 09, 2004 7:18 AM
Subject: Remote Printer - What do I ask Network guy to check on his side?

Still at V4R5 and still operator-less.

We have several Intermec 3400's setup as remote writers.
CRTOUTQ with connection type *IP and the IP address. Added another
yesterday.

The As/400 print stays in send mode and this error appears in QSPL job:

TCP3436
Message . . . . : No response from remote host system within open
time-out.
Cause . . . . . : An open request was sent to a remote host system, but
that
host system did not respond to the request before the open time-out
expired.
This may be due to the fact that the TCP/IP services are not currently

available on the remote host system.


The network admin says he can ping it so there's no problem. VFYTCPCNN
from AS/400 also works. Where else should we be looking?

Thanks much,
Bonnie Lokenvitz
Engineered Polymers


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