Re: IBM Experience so far with new i5

Actually, no, depending upon what is needed. xSeries has a similar support option (remember IBM support isn't free, even if it is excellent) and I find the xSeries folks to be equally competent and responsive. I have a couple of xSeries boxes at a small Native Alaskan community on an island in SE Alaska. The "x" we shipped arrived with most of the cards dislodged and even after reassembly, failed to POST. The xSeries support line walked me through quite a few steps to get everything in the box properly configured and it was up and running.

IBM support is underrated, period. I even get calls on my 270 which isn't on support, when it phones home. It still downloads PTF's automatically as well.

Great box and superior support.

Pete Helgren

Paul Nelson wrote:

With an xSeries, IGS would call to sell more services. :-))

Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Vernon Hamberg
Sent: Wednesday, December 19, 2007 9:18 AM
To: Midrange Systems Technical Discussion
Subject: RE: IBM Experience so far with new i5

Indeed! Unless it's an xSeries, perhaps!

Vern

At 09:19 AM 12/19/2007, you wrote:

<< 2 minutes later, my phone rings. I see it's a 507 area code...
Rochester perhaps? I answer and the tech says he just received my problem
notification. I explain I'm a newbie, he chuckles and says "no problem".
He then talks me through using SST to acknowledge the problem (which was
nothing more than a loss of AC power) and then remove the problem.>>

Try THAT with a Wintel box. :-))

Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx