RE: Mysterious "contact your hardware service provider now" message

I think all you need to do is go into SST (Using STRSST) hardware Service
manager, and look for failed or missing hardware. Since the system is up and
running and the data is there, you should be able to find those disks in
failed or missing hardware and just remove the entry for that disk.

I didn't follow this from the beginning, so I don't know if it was an entire
ASP you replaced or just one drive.

Pete
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of James Lampert
Sent: Friday, October 26, 2007 2:05 PM
To: Midrange Systems Technical Discussion
Subject: Re: Mysterious "contact your hardware service provider now" message

Dean Boyle wrote:

It depends on how you pulled the disk units out. Did you follow the

correct

procedures to replace the units or just pull the units out? It sounds

like

your disk IOA still has some data in it's cache for disks that are no

longer

on the system. If this is the case and you can't put the original disks
back into the system, you'll need to drop your box to DST and follow the
procedure to Reclaim the IOP Cache Storage....be aware that this often
requires the ASP to be cleared as part of the process.

There's nothing of any real value in the user ASP.

And my procedure was:
(1) drop the system to DST.
(2) remove the pair in question (the bad drive and its mate) from the
configuration
(3) bring the system back up, for the sake of availability
(4) remove the pair using SST Concurrent Maintenance.