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Can I get an AMEN? I have story after story about the entitlement schmoes,
and none of them are good.
Paul Nelson
Cell 708-670-6978
Office 512-392-2577
nelsonp@xxxxxxxxxxxxx
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Joe Pluta
Sent: Tuesday, September 04, 2007 11:37 AM
To: 'Midrange Systems Technical Discussion'
Subject: I've fallen into the black hole of entitlement and I can't get up!
I would have thought the hard part was getting the system fixed, but no, the
hard part is getting that 12-digit "Unique Serial Number". IBM entitlement
says I'm not entitled, even though Software Delivery and Fulfillment sent me
my software (including 5733UX1, SW MAINT 1-YEAR RENEWABLE).
The entitlement guy said I have no software subscription, and that "just
because IBM sent the software to you doesn't mean you're entitled to it."
Right about then I responded in a less than cordial way and he put me on
infinite hold.
After 15 minutes I started contacting other people and nobody can seem to
find the SWMA, so I have to go back to where I originally ordered V5R4 for
this machine (and authorized the $600 for my SWMA). But I'll tell you what,
the folks at entitlement (if the one I talked to is any measure) are a
surly, surly bunch.
Joe
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