Re: IBM Hardware Maintenance Quotations

Find a good IBM Business Partner!  IBM doesn't put much effort into dealing
directly with customers unless they're alot further up the customer food
chain that i've ever been...

                                                                       
             "Bill"                                                    
             <brobins3d@gmail.                                       
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                                                                   Subject
                                       IBM Hardware Maintenance Quotations
             02/07/2007 05:32                                          
             PM                                                        
                                                                       
                                                                       
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Has anyone noticed a change in the way IBM quotes HW maintenance in the
last couple of years?  My last 2 quotations were done via fax and phone and

the invoices have clearly listed the discount percentage I'm receiving for
a long term contract.

The current contract expired end of 2006.  I get an invoice for a quarter's

maintenance.  I ask for a quote for another 3 years.  I then am doing
communications with a guy from IBM Brazil and cannot get him to tell me
what the discount is.  His quotation lists none, he says he isn't involved
with percentages but he's sure it's there.  He then wants me to call an 800

number to find someone to tell me what the discount is.

Is this the way things are done now?

bill


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