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  3. February 2007

"Linux for iSeries Support"

Apparently there is yet another support contract that IBM may wave at you. 
 We had a support issue last night on a Linux lpar.  After providing a 
minimal level of support they wanted to cut us off because we did not have 
a "Linux for iSeries Support" contract.  And, of course, no one could sell 
us the contract after hours despite our fervent urge to throw money at 
them.  We have to wait for "Smiling Bob" to call us during regular 
business hours.

I hope it's better than the ridiculous $10,000/year contract they wanted 
to us to sign just to get support for a fiber attached tape drive. 
Apparently that makes it a "SAN" device and SAN is one of those keywords 
that imply you have infinite pockets.  Like the HUGE difference between a 
standalone twinax booster or one that was rack mounted.  "Rack" being 
another one of the keywords.

Rob Berendt

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