RE: Service Tool IP Address

OpsNav for the system works and opens everything.  Yes it is by name and
I control our WINS and DNS.  Yes the name resolves to the internal
private IP address from my PC as well as from the central iSeries.  It
is at a remote location and goes through 2 hops.  There is no firewall
or port restrictions on the routers between the two sites.  I know cause
I configured the routers.  In fact I can open a cmd window and telnet to
authchil 3000 and get connected.  OpsNav though tries to connect to the
IP in our NAT pool at the remote site.  How did OpsNav get that IP
address and how can I change it. 


Christopher Bipes
Information Services Director
CrossCheck, Inc.

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
kirkg@xxxxxxxxxxxxx
Sent: Thursday, November 30, 2006 3:23 AM
To: Midrange Systems Technical Discussion
Subject: Re: Service Tool IP Address

Well in theory Navigator has either the hardcoded code address or a DNS
name in the cfg that is uses for all functions. It then just uses the
different 'ports' for different functions. So a request for a straight
Telnet session functional would go to x.x.x.x:23 and your services is
doing the x.x.x.x:3000.

I assume You have put a 'name' in the Navigator config and not a
hardcoded IP. So open a DOS cmd window and PING that name from your PC
and verify the IP that it PINGs. They use  TRACERT 'servername'  to see
the route that data us using to get to that IP. Assuming that your PC
and i5 are on the same subnet TRACERT should return just  1 hop. If it
returns more than that, then the data is going through 1 or more
routers/firewalls. If that is the case port 3000 is not being allowed to
pass some where in the chain of hops.

If for some reason the PING is not returning the correct address then
check to see if there is a entry hiding in your PC's HOSTS file. Another
test if you are using a name in Navigator, change it to be the hardcoded
IP address you are try to connect to and see what happens.