How to order software support for HMC?

Apparently our software support for HMC has lapsed and I need to get these 
covered.  When I tried to open a pmr on it I was told that I no longer had 
support.  Got transferred to entitlement.  After getting their abuse they 
transferred me to sales.  Apparently IBM doesn't want to ever sell 
anything because for two days in a row I stayed on hold for an hour or 
more until hanging up.

Tried plan B.  Went to IBM.COM.  Clicked on Contact.  Since we have >1000 
employees I selected their Large Enterprise number.  Got the "english as a 
second language" lady with the music on hold that sounds like Sikh Rap. 
Finally got transferred to someone who spoke English.  Was told that they 
would look it up and call me back in 15 minutes.  (yeah right, ranks right 
up there with "You don't need to write down my phone number - I'll shoot 
you an email with my contact information".)

Guess I'll just give the BP a call and go that route.

Rob Berendt