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Personally I have deal with IBM Maintenance since 1988. I have never had the problems you are speaking of. I have transferred maintenance from one machine to another and still have never had an issue. Who are you purchasing you maintenance through? We use a local IBM Business Partner. Try changing how you purchase your maintenance contracts. Christopher Bipes Information Services Director CrossCheck, Inc. From: Dolinar, Brian Sent: Sat 5/20/2006 3:05 AM To: midrange-l@xxxxxxxxxxxx Subject: IBM Hardware service rant Ok, I am really getting sick of placing a hardware service call with IBM and gotten the "I'm sorry sir, but your account is listed as Cash & Carry and the business office that deals with that is closed and will not reopen until Monday" And since nearly every one of those calls (we are talking Ivory soap percentages here) ends up being a typo/mix-up/administrative error, usually on the part of a serial number, I just have a big "What the....?" IBM can hire people to work 24x7 to take my hardware service call, have technicians standing by all over the globe 24x7, but can't have anyone even remotely available to deal with this very basic and non-technical issue. Is it just me having an extraordinary run of bad luck (like 13 years worth), or does this happen to everyone?
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