RE: HP 4250 Legal Paper vs Letter?

Never mind.....I called IBM.  They helped me do some diagnostics.  

Seems it is an issue with the spool file which is created from a software
package we own.  The software package creates the spool file with a printer
device type of *USERASCII and the control characters are somehow interfering
with the drawer instructions.  

I now need to contact the software company & get them involved.  All because
we use barcodes & UPS barcodes, etc. on our fancy pick slips.  :)

Debbie 

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of DebbieKelemen
Sent: Tuesday, April 18, 2006 12:47 PM
To: 'Midrange Systems Technical Discussion'
Subject: HP 4250 Legal Paper vs Letter?

I have an HP 4250.  I would like to vary sending output to drawer 2 which
contains letter and drawer 3 which contains legal.  My problem so far is
that the printer wants the user to press the button on the printer
acknowledging the fact that drawer 3 contains legal paper every single time
the job runs.

It wouldn't be bad except the users think this means they need to use the
manual feed drawer instead & end up placing the paper in there.  They then
hit the button to proceed.  Instead of processing from the 500 sheet drawer
below the end up feeding a few sheets at a time from the manual feed tray.
Every time they get a new person in the department, we go through the same
training process.

I know there has to be a way to fix this.  Any suggestions?  I hate dealing
with printers!

Debbie Kelemen
Sr. Programmer / Analyst
Chefs Catalog
(719) 272-2617
dkelemen@xxxxxxxxxxxxxxxx