Dynamic screen pop-up

I have a curiousity question concerning display files.

My company has recently installed a new telephone system. I understand
that the system is capable of identifying an incoming telephone number.
I was thinking about using that number as a key to the client file so
that I could then 'pop-up' a list of recent contacts so that the person
taking the call could be immediately familiar with any recent contacts
of relevance.

As I was thinking about the problem there are some issues in terms of
implementing this:

*       How do I know who the employee is who has taken the call? I'm
presuming that the telephone system will be keeping track of where the
call has been diverted to, and that I may be able to associate this with
their user profile.
*       The second question concerns the identification of the job the
user is currently active in. Our users can have two  concurrent
sessions, one of which is inquiry mode and the second of which is in
'production update'.
*       The third question, which is the primary objective of this
e-mail, is how do I interpose a pop-up window over the production
session? Do I (and can I) use the Dynamic Screen APIs?

I realize this is rather a large question, so I really only want a guide
in order to not waste time with dead-end research. Getting to a working
solution would be wonderful from a functional point of view and would
enable me to stretch my wings technically.

It's this sort of stuff that helps us prove to our user community that
the iSeries is not an 'old-fashioned' system

Any advice from subscribers who've been down this path would be hugely
appreciated!

 
Mike Pantzopoulos

EIG-Ansvar Limited
Tel  : 61 (3) 9614 3535
Fax: 61 (3) 9614 2740


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