RE: iSeries Access Problem

[Vernon Hamberg <vhamberg@xxxxxxxxxxx>]

Jack, if your company has software support, you will need to get your 
customer number and serial number of the machine under support. Then 
you can call 1-800-ibm4serv, I think - I don't use this path but used 
to. Go to www.iseries.ibm.com/support to get the right number. Give 
them the info, be sure to identify it as an iSeries issue - do not 
even use the word "Windows" or "PC" or they will go into la-la land 
at this first-level contact (end of small rant). You'll eventually 
get to a person in Rochester who will help you.

There is an Internet way, as well. IBM makes it a little confusing, 
as usual, but once you wend your way through, it's very nice - no 
waiting with ear between head and shoulder. You need to register for 
an IBM user ID, you will need to include your machine info and 
customer number, then you will have access to reporting problems, 
ordering fixes directly from Boulder, the registered knowledge base, etc.

If you are the person who deals with ordering the machines and PTFs, 
etc., you have most this info. If not, find the person who is and get 
some help. Or find out who your business partner is.

And Rob B., I'm sure I missed something, please jump in here.

HTH and good luck.
Vern

At 12:46 PM 11/25/2005, you wrote:

> How would I report it to IBM?
>
> Jack Derham
> Direct Systems, Inc.
>
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Vernon Hamberg
> Sent: Friday, November 25, 2005 1:42 PM
> To: Midrange Systems Technical Discussion
> Subject: Re: iSeries Access Problem
>
> This is not restricted to this emulator is tweaked in iSeries Access,
> it also happen with the Personal Communications emulator on which the
> IA one is based. I've found no answer in the settings but have not
> taken the time to report it. It usually seems to happen after I've
> opened 3 or more sessions and/or have had them open a long time. I
> just put up with it until I really need the copy/paste functions,
> then I kill the session and start over, then go back to where I was.
> I realize this is not the best answer for many, so it'd be great if
> you reported it to IBM.
>
> ;-)
>
> At 11:50 AM 11/25/2005, you wrote:
>
> >The iSeries Access at a customer site has a problem. Running with SP3 on a
> >V5R2 platform the iSeries Access loses the copy book and will not allow me
> >to copy data from the iSeries Session to an Excel session. I have check the
> >preferences and everything seems to be in order but the only was I can get
> >it to start working again is to signoff the iSeries session and then start
> >it again.  It will work for a while and then will fall back into the
> >non-working status. Very frustrating.
> >
> >
> >
> >Has anyone encountered this problem and more importantly, does anyone have
> a
> >fix for it.
> >
> >
> >
> >Jack Derham
> >
> >Direct Systems, Inc.
> >
> >--
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