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> All the solutions then point out to the fact
> that there is no way anyone can fix anything
> in a live environment without impinging on
> SOX or data protection.

SOX mandates that you be able to produce a complete and verifiable
audit trail of how the data were manipulated.  I have even heard of
companies using video cameras or something like Camtasia to record a
programmer's debugging/fixing session in the middle of the night.

The main thing to remember is that you need a documented process for
handling these situations as well as a way to show that your people
follow that process.
  --buck




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