RE: MIS Departmental improvements

["John Earl" <john.earl@xxxxxxxxxxxxx>]

> What would you do (or have done) if you could to make your
> MIS the best technical and service delivery entitiy in
> your eyes as well as in the eyes of your users? I am
> interested in both AS/400 Centric as well as related
> products and platforms.

I would ask my customers (the departments) the very same question you
just asked the list.  The "Who: who measures whether or not I am the
best technical & service delivery entity is my customers, so I would ask
them what they thought the definition is.   

And then I would listen intently to their replies.


If experience serves me, I would expect their replies to fall into two
broad categories - the evolutionary (incremental) changes that you can
implement this month, and the revolutionary, wild, and preposterous
ideas that seem like they are in deep space and would take for ever to
get done (if you could fund them).

I would start implementing the evolutionary changes today.  And start
planning for how to implement the most revolutionary changes as soon as
their cost/benefit analysis _approaches_ alignment - but never take my
off of the revolutionary.

Oh, and as for products - I would rush right out and get a first class
iSeries Security application from a first class company like PowerTech
<smile>.


jte


--
John Earl | Chief Technology Officer
The PowerTech Group
19426 68th Ave. S
Seattle, WA 98032
(253) 872-7788 ext. 302
john.earl@xxxxxxxxxxxxx
www.powertech.com 
 

 
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> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-
> bounces@xxxxxxxxxxxx] On Behalf Of Mike Berman
> Sent: Wednesday, October 06, 2004 9:05 AM
> To: Midrange Systems Technical Discussion
> Subject: MIS Departmental improvements
> 
> 
> 
> 
> What would you do (or have done) if you could to make your
> MIS the best technical and service delivery entitiy in
> your eyes as well as in the eyes of your users? I am
> interested in both AS/400 Centric as well as related
> products and platforms.
> 
> 
> 
> 
> 
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