Yes...I've had the same situation. I think IBM doesn't want to go through the hassle of fixing it - I'm sure they could. On Thu, 18 Mar 2004 11:28:13 -0600, "Ingvaldson, Scott" <SIngvaldson@xxxxxxxxxxxx> said: > Does anyone else have this problem? > > We have always had one customer number (for support) that has stuck with > us > through hardware purchases, software purchases, etc. and worked for both > SupportLine and Passport Advantage. Last year we upgraded our 720 to an > 810 > (keeping the same serial number), and now when I call in on that system > Supportline wants me to use a different serial number (00-xxxxx instead > of > 10-xxxxx) and a completely different customer number as well. However, > if I > am calling in with an MQ Series or Content Manager problem on this new > system I have to use the old customer number or it will not show up as > entitled. > > So now I have to try to remember which customer number to use depending > on > which system and which software I am calling in on. If I get it wrong, > entitlement fails. Last month we got a $400 bill over a call about an > O/S > PTF (for a new system that came with a year of included support.) > > Both I and my boss have been told by IBM reps that there is nothing that > can > be done to get all of our support back under one customer number. > > Regards, > > Scott Ingvaldson > AS/400 System Administrator > GuideOne Insurance Group > > This message and accompanying documents are covered by the Electronic > Communications Privacy Act, 18 U.S.C. §§ 2510-2521, and contains > information > intended for the specified individual(s) only. This information is > confidential. If you are not the intended recipient or an agent > responsible > for delivering it to the intended recipient, you are hereby notified that > you have received this document in error and that any review, > dissemination, > copying, or the taking of any action based on the contents of this > information is strictly prohibited. If you have received this > communication > in error, please notify us immediately by e-mail, and delete the original > message. > > _______________________________________________ > This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing > list > To post a message email: MIDRANGE-L@xxxxxxxxxxxx > To subscribe, unsubscribe, or change list options, > visit: http://lists.midrange.com/mailman/listinfo/midrange-l > or email: MIDRANGE-L-request@xxxxxxxxxxxx > Before posting, please take a moment to review the archives > at http://archive.midrange.com/midrange-l. > -- michaelr_41@xxxxxxxxxxxxxx -- http://www.fastmail.fm - Or how I learned to stop worrying and love email again
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