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Richard, That's the best possible explanation I've heard yet. I don't know if this is our problem, but I'll certainly look into it. thanks, Rick ------------original message-------------- Hello Rick, We had an issue with a customer recently where their mail server was using 7-bit mime encoding while most mime encoding is 8-bit. This was changing some characters in PDF attachments, thus rendering them useless to read. If they are using MS Exchange I believe there is a custom setting to change on the MS Exchange Server. Hope this helps. Regards, Richard Schoen
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