Re: support & services

[michaelr_41@xxxxxxxxxxxxxx]

I don't know if IBM handles BPers different than PWDers, but I was in the
PWD program, maintenance expired, and I couldn't afford/didn't want to
pay the uplift to get S/W subscription reinstated. The jump from 1% of
list to 1.5% of list was also a lot for my little one man company. So I
dropped my iSeries...first time I haven't had an iSeries in my house in
10 years.

On Mon, 22 Dec 2003 10:50:51 -0600, "Anne Lucas" <alucas@xxxxxxxxxx>
said:
> 
> 
> 
> 
> Regarding the attached emails, IBM does call customers prior to
> expiration
> of services/support contracts....and after expiration for those sold by
> BPs
> so we can reinstate those who wish to continue support.
> 
> However, I know 'things' happen.   If you know of specific situations,
> please let me know.   Thanks!
> 
> *******************
> message: 6
> date: Mon, 22 Dec 2003 09:50:46 -0600
> from: Vern Hamberg <vhamberg@xxxxxxxxxxxxxxxxxxxxxxxxx>
> subject: RE: subject: The age old question:
> 
> For whatever reason, IBM does not contact customers when support
> contracts
> are about to run out. According to the terms or Software Maintenance:
> 
> >It is your responsibility to ensure that the renewal orders are placed
> >either directly with IBM no later than the day before the expiration date,
> 
> >or with an IBM Business Partner in time for the order to arrive at IBM no
> >later than the day before the expiration date.
> 
> At least at present, in US and Canada, there's a reduced cost program for
> Maintenance After License.
> 
> I guess it's up to BPs to be on top of this, maybe?
> 
> Vern
> ************************
> message: 8
> date: Mon, 22 Dec 2003 11:10:45 -0500
> from: michaelr_41@xxxxxxxxxxxxxx
> subject: RE: subject: The age old question:
> 
> IBM does that because they charge a hefty uplift if you forget and
> inadvertently drop service.
> 
> 
> ************
> Have a blessed day!!
> 
> Anne C. Lucas, iSeries Retention Program Manager & Customer
> Relationships,
> 
> IBM Systems Group,  iSeries Marketing    alucas@xxxxxxxxxx
> iSeries Nation web site:  http://www.ibm.com/eserver/nation1  Chatting
> with
> Citizens: http://www.ibm.com/eserver/nation/chate1
> 
> 205/823-4831  T/L 537-9968,   800/223-3907 Pager eFax 1-501-325-2182
> Admin Assist:   Celia Ciotti  (914) 642-6971, tie line 224-6971
> 
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-- 
  
  michaelr_41@xxxxxxxxxxxxxx

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