RE: Question about ordering PASE

The problem is no doubt IBM's wonderful ordering/billing system.  As he 
already ordered, and received, V5R2, IBM's records show he has V5R2 and 
they can no longer process a V5R1 software order for him.

...Neil




qsrvbas@xxxxxxxxxxxx (Tom Liotta) 
Sent by: midrange-l-bounces@xxxxxxxxxxxx
2003/08/01 20:42
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RE: Question about ordering PASE






Steve:

Yow, I'd be making noise over this. I assume you have a license and 
software subscription, etc. If so, there should be _NO_ reason not to 
supply you with it unless it has been withdrawn.

First, verify with IBM that they won't sell it to you. Call the IBM Direct 
number, send a request for clarification through iSeries nation, get your 
business partner to clarify that he's stating a known fact rather than 
general opinion, etc. Make certain you know exactly where the snag is.

Second, if IBM won't supply you with it (and if you are entitled), tell 
us, tell anybody you can. Make more noise. I'd be mad as he11!

And if it's not IBM, then start making alternative noises including with 
IBM.

My best experiences lately with resolution have been through iSeries 
nation.

Tom Liotta

midrange-l-request@xxxxxxxxxxxx wrote:

>   1. Re: Question about ordering PASE (Steve Landess)
>
>I spoke with my business partner about ordering PASE (5722SS1 option 33) 
for
>my system.
>
>He indicates that since I recently ordered V5R2 for my system (which I
>haven't yet installed), that IBM will NOT sell me PASE for V5R1...My only
>alternative is to upgrade my system and use PASE (which is apparently
>shipped with the OS on V5R2) on V5R2.