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  3. June 2003

RE: Allowing power users to re-enable users

> From: Wills, Mike N. (TC)
>
> I have been getting a significant number of user re-enables lately. Mostly
> because two plus weeks after training when the people go live they forget
> their passwords. I would say 90% of the calls I have to reset the password
> and the user profile. We have a "help desk" (which is power users of the
> software) not IT people. So I want if possible, to let them at least reset
> the profile without them having *SECADM.
>
> Has any accomplished this? If so could I get some help?

Sure.  A CL program that adopts authority that only the power users can use
and only allows certain users to be reset.

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