Re: Product Service Software Solutions for the 400?

Thanks for answering Rob -

I do have an existing ERP package that could be used as a baseline for this project...and that is how I will go should there be no additional feedback on the subject. the problem is: the ERP package we have now is more of an "order management - WMS product" which, specifically speaking, means it has no CRM interface whatsoever. Now CRM type interfaces can also be easily written but I was hoping to basically "buy someones existing code" and MAYBE get a head start on things. Anyone selling 400 CRM code?

From: rob@dekko.com
Reply-To: Midrange Systems Technical Discussion <midrange-l@midrange.com>
To: Midrange Systems Technical Discussion <midrange-l@midrange.com>
Subject: Re: Product Service Software Solutions for the 400?
Date: Tue, 21 Jan 2003 10:26:51 -0500

Any chance you have an existing ERP package that you can setup to use a
different set of libraries for this department?

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




"Rick Rayburn" <the400man@hotmail.com>
Sent by: midrange-l-bounces@midrange.com
01/21/2003 07:34 AM
Please respond to Midrange Systems Technical Discussion

        To:     midrange-l@midrange.com
        cc:
        Fax to:
        Subject:        Product Service Software Solutions for the 400?


Hello there everybody - and a belated happy new year from ridiculously
frigid NYC!

I am currently in the process of trying to find a 400 software solution
that
provides a well-rounded management tool for a product service department.
It
hopefully contains inventory handling, complete order management and
customer service follow-up capabilities for all PARTS (as opposed to a
finished product) replacement requests from a customer.

It would be nice if it could handle call logging, formal work orders,
shipping and even the creation of a CLAIM for those requests determined to

be part of some product defect.

Now obviously, no software package on earth can fit each and every
business
model on the planet so modifications will most assuredly be
necessary...meaning, the 400 code must be included in the purchase
package...which, the quality of said code, would be information of certain

import as well!

Yes, this could negate the yearly maintenance aspect but the principle
need
here is the software system itself...not necessarily the
after-sale/implementation support...although, any information you wish to
share about any of this would be appreciated.

If anyone can recommend/warn-off a software package that handles this
business requirement, I'd love to hear from you.

Thanks much.

Rick Rayburn



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