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Hello John, Scott Klement alerted me to the problems you experienced on the Snap-eBooks website while attempting to purchase an eBook. First of all, before I get in trouble with David Gibbs, let me stress that THIS IS NOT A SOLICITATION FOR BUSINESS!!!! If it come across that way in any manner, then I profusely apologize ahead of time and I will remove myself from this list!!! I'm only attempting to respond to your original post to Scott about the problems you encountered on the Snap-eBooks website. And since this issue came up in the public forums here, I felt it was important to respond to it where everyone who saw the complaint could also see the response. So...thank you for pointing up the need for a "View Cart" button on the Snap-eBooks, Inc. website. That was a great suggestion! We actually do have marketing people, but we have them focusing their efforts in other areas besides website design (such as shoveling the snow from my driveway, running to the store for bread and milk, etc..:-) ). Anyway, our website, after all, when it comes right down to it, is nothing more than a vehicle to provide a place for the consumer to find and purchase the tools they need to get their job done. Because of that, we don't spend hours and hours and hours agonizing over it's design. We feel that while it could always be improved, that it gets the job done. I understand that a busy person may find it a bit more work to navigate around our amateurish design, but we're willing to lose a few customers here and there if it allows us to spend more time concentrating on producing quality content. I realize that that's not the best business philosopy, but honestly, we are a very small company and we don't have time to do EVERYTHING well all at once. We make mistakes, we learn from them, and we try not to make them a second time. And as we grow, we will do better until eventually we WILL do everything well, all the time. If at all possible, please bear with us until then. We think we are offering a vaulable service at an affordable price, but to do that while we're still getting our feet firmly planted on the ground, you may have to put up with less at times. But we'll get there....we'll get there....You gotta walk before you run. Our company was founded by programmers, managers, operators and folks who continue to work in the AS/400 world on a daily basis. We are an absolute grass-roots business dedicated to making AS/400 products affordable. I don't know about you, but I'm sick and tired of paying out the nose for an AS/400 educational tool just because that's become the accepted norm in our industry. Whoever said it was "OK" to gouge businesses? I mean BESIDES IBM? :-) To keep our costs low, we don't spend tons of money on flashy, fancy web site design. We figure that people would rather get a quality product with information that is direct, to the point, and useful for the majority of our the iSeries community, and pay LESS for it than they would for an equivalent print book. While we could spend our budget on glitzy website design and layouts, we think it's more important to put a serviceable product out there that gets the job done, while still keeping costs low. We are ALWAYS open to new suggestions and constructive criticism. We KNOW that we make mistakes. There are dozens of things that we plan on improving upon as time goes by in all aspects of the website and product. And we'll get there. In time. Our staff works for a living, just like everyone else on the Forums so we do not always have time to think of or implement everything. But we feel that by working full time in our industry as programmers, managers, etc...that we have a better handle on what programmers, operators and managers are looking for in learning. As for the AVS error with your credit card, we use the Credit Card company's Address Verification System (AVS) to verify that credit card numbers entered are valid and assigned to the person making the transaction. For some reason, we were rejecting all credit cards that did not originate with a United States bank. Since, if I remember correctly, you are from Great Britain, your credit card was rejected. We have fixed this problem (I think!) now so that non-US banks can purchase eBooks from us as well. If you still continue to experience problems, please contact me offline and we'll discuss them in greater detail. Shannon O'Donnell President, Snap-eBooks, Inc. sodonnell@snap-books.com http://www.snap-ebooks.com Home of the $9.99 AS/400 eBook!
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