Re: Now for something completely different

[Mike.Crump@xxxxxxxxxxxxxxxx]

Joe,

Sounds good.  I'd like to make a comment.  I've used the Rochester Customer
Satisfaction organization and been very pleased with it.  I even tasked
them with a non-Iseries question and got an answer.  It took a while, but
it was something that no one else handled.  I loved it.......they do a
great job!

http://www-1.ibm.com/servers/eserver/iseries/nation/contact/hotline_info.html

BTW, we have 4 people from our company going out to DevCon...I'm sure they
will be harassing you with all kinds of questions!

Michael Crump
Saint-Gobain Containers
1509 S. Macedonia Ave.
Muncie, IN  47302
(765)741-7696
(765)741-7012 f
(800)428-8642

mailto:mike.crump@saint-gobain.com





                      Joe Pluta
                      <joepluta@PlutaBr        To:       midrange-l@midrange.com
                      others.com>              cc:
                                               bcc:
                      10/30/02 03:02 PM        Subject:  Now for something 
completely different
                      Please respond to
                      midrange-l





Just a quick note for everyone.

A little while back I posted a note that I had been broadsided by a new IBM
policy that they would no longer accept credit card payments for things
like
maintenance.

Well, evidently my complaint fell on some VERY receptive ears, and over the
past couple of weeks I have gotten a ton of support from various people
inside IBM to get this resolved.  We're still hashing out a few of the
details, and I'll probably write a paragraph or two about it in my next MC
article, but the end result is that this was a bit of a mixup, and IBM is
doing everything they can to rectify the situation.

The really nice thing is that they've been VERY proactive about it.  I
didn't even actually make the original complaint officially, it was done on
my behalf, and I haven't had to make followup calls - IBM has been doing
all
the legwork.

If this is an example of the direction of IBM's commitment to their
customers, then I'm very, very pleased.

Joe

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