Re: (Topic s/b) General iSeries software/support questions

[rob@xxxxxxxxx]

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Joe,

Have you read the IBM support web page and seen what levels of support
come with what?  For example the ones that say will or won't require a
support contract?

There will be grey areas.  A couple of times I've gotten really frustrated
with IBM when I pay a support contract for several machines, have a
glaringly obvious ptf problem (no, not a feature omission, hee hee), and
been told that IBM will not work on it anymore without a T&M "Consult line
contract".  Each time I've opened the consult line contract, signed the
papers, and when someone who does not suffer from inverted rect@l position
of the upmost extremity of the body works on it they then admit it is a
ptf issue and I don't get charged.

Rob Berendt
--
"They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety."
Benjamin Franklin




"Joe Pluta" <joepluta@PlutaBrothers.com>
Sent by: midrange-l-admin@midrange.com
10/10/2002 04:59 PM
Please respond to midrange-l


        To:     <midrange-l@midrange.com>
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        Subject:        (Topic s/b) General iSeries software/support questions


(One day I'll remember top change the topic)

Alright, here's a broad general question.  I've been a simple developer
for
so long that I know very little about the brave new world of software
delivery and support options.  I still use faxes for ordering PTFs (but at
least I order CD-ROMs, not tapes!).

There are various ways to get software from IBM, ranging from faxing PTF
requests (my personal favorite) to iPTF to the Software Mall.  There are
also various support options, ranging from Software Subscription on to
something I recently heard about called "Internet Options Support".

Can anybody break down the differences between these various entities?

For example, let's say I want to upgrade to the latest version of WDSc.
I've got software susbcription.  What do I do?

Or another example.  I've got Tomcat installed and I need help configuring
it.  What level of support do I need to have to get support from IBM?

Enquiring minds want to know...

Joe

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