Re: Why random number?

["Bill Meecham" <bmeecham@xxxxxxxxxxxxxxxxxxxx>]

They kept changing their method based on the complaints that made it to the top 
guy.  They would call every customer when he thought there was a problem or 
randomly select them from the service requests when he thought things had 
improved.  No idea what they do today but I think their service is pretty good, 
I'm just a customer now, it's been 5 years since I worked there.


----- Original Message -----
From: "PaulMmn" <PaulMmn@ix.netcom.com>
To: <midrange-l@midrange.com>
Sent: Tuesday, September 17, 2002 9:43 AM
Subject: Re: Why random number?


> >  "Bill Meecham" <bmeecham@weichertrealtors.net> wrote (in part):
>
> >We also used it for follow-up customer-care.
>
> This explains the reason customer care is such a hit-or-miss proposition!    
>(:
>
> --Paul E Musselman
> PaulMmn@ix.netcom.nospam.com
>
>
>
>
> _______________________________________________
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
> To post a message email: MIDRANGE-L@midrange.com
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/cgi-bin/listinfo/midrange-l
> or email: MIDRANGE-L-request@midrange.com
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.