Fw: FIRE-L: Setting Up A Call Center

["Jeff Silberberg" <jsilberberg@xxxxxxxxxxxxxx>]

Evening,

        This is a posting from another list.  I would like to point these
people at iSeries since the uptime of the systems will be a big deal.
Anyone have a lead on software that might already exist and fit this
opportunity.

        JMS..
====================
Jeffrey M. Silberberg
CompuDesigns, Inc.
Atlanta, Ga. 30350-5640


----- Original Message -----
Sent: Saturday, September 07, 2002 1:31 PM
Subject: FIRE-L: Setting Up A Call Center


> I have been approached by a hazardous chemical carrier, to investigate
> setting up a call center.
>
> The center will be used to monitor the carriers fleet of trucks  by GPS.
The
> system we will be using monitors the route that the vehicle is programmed
to
> travel, it's speed etc.
>
> At the loading point the vehicle manifest will be communicated to the call
> center and the relevant hazmat response particulars for the vehicle will
be
> logged to that particular vehicle , or the vehicle will merely be coupled
to
> an existing product on a database within the call center. The call center
> will then communicate the relevant information to emergency response
> agencies along the planned route and monitor the vehicle throughout it's
> trip.
>
> The call center will also serve as a contact point in the event of an
> emergency for emergency services agencies , to activate the carriers
> emergency plans, and co-ordinate resource activation.
>
>
> Initially the call center will probably be manned by two personnel over a
24
> Hour Period.
>
> I am interested in suggestions as to:
>
> The type of hardware and software that would be needed to set up this type
> of operation
>
>
> Regards
> Brandon
>
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