Re: IBM Service

[Don <dr2@xxxxxxxxxxxx>]

Matthias,

there are a few of us that have brought this to IBM's attention today and
we've been informed that it's being looked into...so stay tuned...

UNFORTUNATELY, IBM and a few other entities thinks that Independence Day
here in colonies is July 5...but the rest of us working schmucks are
plugging away...:)

Don in DC

------

On Fri, 5 Jul 2002, Matthias Oertli wrote:

> I thought I might share:
>
> We got a brandnew 270 delivered on tuesday. Powered it up on wednesday,
> it came up ok. But about two hours later it died with SRC 1011 1B01
> which indicates an overcurrent on the 5V rail.
> It would not re-IPL, just as soon as the power button is pressed, that
> source reappears.
>
> The CE came and took the machine apart, disconnected every adapter,
> disks, etc. but still the same problem.
>
> Conclusion was that either the power supply or the tower board is
> faulty. So the CE gets in touch with the parts stores and guess what: no
> parts in the country (Australia) for two weeks!
>
> So if you're in Australia and you happen to have a production 270, be
> afraid and better pray nothing goes wrong!
>
> I'd expect this kind of thing from just about anybody BUT IBM! Don't
> they test (burnin, etc.) their machines anymore? Isn't high availability
> and speedy service part of the reason why we pay the big bucks for
> hardware and maintenance contracts?
>
> Man I'm so disappointed...
>
> Best regards,
> Matthias
>
> --
> --------------------------------------------------
> Matthias Oertli   matthias.oertli@mdi.com.au
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