Re: [ISN-Council] FW: The (Misinformation Center

[Vernon Hamberg <vhamberg@xxxxxxxxx>]

I agree completely with Jon. Internal IBM personnel cannot find things here
either. I also cannot believe that ANYONE who writes these stinking things
has tried them.

There was once a set of PDF manuals with search indexes. WONDERFUL!!!
Almost better than BookReader. What happened?

At 12:28 PM 4/29/02 -0500, you wrote:

-snip-

>I finally had enough of the darned Misinformation Center and sent the
>missive below to the complaint line.  I know it is not strictly for this
>kind of thing, but since every time it is raised at COMMON we're told that
>our problems will be "fixed" in the next release, it is clear that whoever
>owns this mess is not getting the message.
>

-snip-

>I have a suggestion to fix this.  Let's arrange for the manager responsible
>for this "product" to sit at a terminal and be forced to look up the
>answers to _simple_ technical queries.  Every time he is directed to a
>completely
>useless page link,  he will receive a brief but powerful electric shock.  I
>am convinced that after only about two or three queries he will cry
>"Uncle".
>With luck he will then go back to his office and order this staff to
>rebuild
>the whole thing.  This is the biggest single disaster that IBM has foisted
>on the iSeries community - was _any_ usability testing ever done on it?  I
>cannot believe it was or it could never have escaped into the public arena.
>
>Jon Paris
>Partner400