RE: Zeitler call comments

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Joe,

I think you are absolutely on the money here!  This move actually started
in the 1980's with a focus on "user centric" computing on the mainframes
(also on the midrange machines -- remember the Nureal network and AI tools
that used to ship on the AS/400, also the user graphics tools BG..
something).  Then the PC's came along and turned the world upside down.
How many users in your companies think they can develop systems or at
least run systems projects today?  In IT we saw the demise of the
professional Systems Analyst and an atempt to have Programmer's fill the
role by calling them Programmer/analyst.  User's began running the show
instead of depending on professional analysts trained in business process
analysis.

The vendors have fed the User's desire to do it themselves.  I know of
several companies where IT systems staff reports directly to the user
departments.  Talk about an integration nightmare?  How do sales and
accounting exchange data?  The "IT" departments in these huge companies
take care of networks and iron!  They are rewarded for being big and
complex!

Bob Cancilla
Republic Indemnity Company of America
(818)382-1023