888-IBM-MEDIA

[Neil Palmer <NeilP@xxxxxxxxxxx>]

Not that this would be a first choice (due to pricing) but we did have
many customer get at least their first supply of tapes here.
Had a customer call them last Friday for some tapes (after all, all the
IBM tapes - and even the QIC cleaning cartridge shipped with their new
model 270 they received 2 weeks ago has the 888-IBM-MEDIA number clearly
listed for re-ordering), and they were told they don't sell to end users.

FYI - part of a reply from someone at IBM who I asked to find out what was
happening:

Neil, I got a message back from a frustrated Tape Support person in
Rochester who indicated that IBM has decided that they no longer are going
to sell direct these tape supplies.   Therefore, at the IBM-Media number,
they will only provide references to where you can get the cartridges.
This has/is causing the problems you are seeing and apologies were
expressed.

I was left with 3 choices that you could try:

1. Corporate Express - 1-800-828-9949
2. Media Recovery Services - 1-800-527-9497
3. Boise Cascade - 1-800-525-9500 ........ (may require an account having
been opened with them. Wasn't sure.)

If all those are dead ends, then you/your Customer should call the
888-IBM-Media number and tell them the problem and complain about this
inability to get supplies and the unproductive work involved here.

Hopefully one of the 3 choices above is able to help.


...Neil