Are you risking termination of software support if you install OV/400 overV5R1?

[<KMort@xxxxxxxxxx>]

Are we sure they actually terminated the agreement altogether or did they
just close the call and refuse support? Could they try to call in on
another issue and see what happens?

I do not believe this would constitute a situation that would terminate the
agreement outright.

---------------------
Kevin E. Mort
iSeries Technical Support
Support Net, Inc.
Ph: 888.480.TECH
Fx: 954.428.3991
Mailto:kmort@supnet.com

IBM Certified Expert - e(logo)server iSeries 400 Technology
Lotus Certified Specialist

" i want everything to work. i choose iSeries. "


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Message: 13
From: "Horan, Patrice" <PHoran@friedmancorp.com>
To: "'midrange-l@midrange.com'" <midrange-l@midrange.com>
Subject: Are you risking termination of software support if you install OV
     /400 over V5R1?
Date: Thu, 29 Nov 2001 10:43:54 -0600
Reply-To: midrange-l@midrange.com

One of our clients plans to upgrade to V5R1 and install OV/400 over it.

Comtech told this client that one of their customers had installed OV/400
over V5R1. The customer contacted IBM software support about V5R1 problems.
IBM asked if they had installed OV/400. The customer said yes, and IBM
immediately terminated their software support.


I thought installing OV400 "at your own risk" meant that if you had
problems, you couldn't expect IBM to help fix them. I would have expected
IBM to tell the customer to call back if the problems still existed after
removing OV/400.


So exactly what is at risk should they install OV/400 over V5R1?

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