Re: Tiger Tools -- MIDRANGE-L

This may help but is simply my own opinion. (in case any lawyers out there are 
sharpening their pencils!

I used to work for a company that produced various tools for the S/36. IBM 
didn't particularly like some of the tools but some of
those experiences may be of help now.

1)     Are there not laws against this in the USA - I'm a UK person - about 
restrictive practice

2)    No help here, but if it does mess about with the operating system or can 
be proved to un-assemble the operating code to
produce the product then there maybe laws against Tiger Tools fdoing this and 
subsequently they may be forced to stop producing the
product.

3)     From the 36 experience if it was the part of the operating system that 
had been changed that was causing the problem then
IBMN were perfectly entitled to refuse support.  If not thene they needed to 
honour the support contract.  We actually got a letter
from IBM stating this and had to show it to IBM support people on a number of 
occasions.

4)    See above.

I agree that IBM produces sound products but there are a host of companies that 
provide enhancements.  The S/36 products I was
working with RPGIII and ACCELER8 helped users immensely, and kept them on their 
/36 and improved their lot.

Similarly I now work with automated testing tools, again improving upon the 
sound machine that the iseries 400 is, but just making
life a lot easier for the developer.

I hope this is of help


----- Original Message -----
From: "Haase, Justin C." <Justin.Haase@Kingland.com>
To: <midrange-l@midrange.com>
Sent: Wednesday, November 07, 2001 4:52 PM
Subject: Tiger Tools


Not to start this one up again, but I need a little more ammo here.

My company is considering (the executives, not me) getting Tiger Tools.  I
used it on a sandbox, no apparent harm done, seemed to help on interactive a
bit, yatta yatta.  However - the IBM standpoint of "this is bad, don't use
this, we won't help you if you do" is a hinderance to my buy-in on TTools.
Here's a couple questions.

1.  Since the tool appears to work, will IBM release a PTF which will
disable it?
2.  What does it *actually* do?  Any nasty under-the-covers stuff, or is it
really simple, anyone with half a brain could do it sort of things?
3.  What will IBM say if you have a problem and they find you have TTools
installed?
4.  Is there a legal aspect to this that IBM could use against customers?

I firmly believe that IBM hardware/software is good.  Any workaround on that
generally decreases your reliability and availability, in my mind.
Pros/cons to TTools @ an executive level would be great.

Justin C. Haase
Midrange Systems Engineer - Kingland Systems Corporation
1401 - 6th Avenue South - Clear Lake, IA 50428 USA
IBM Certified AS/400 Systems Administrator



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