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-- [ Picked text/plain from multipart/alternative ] IBM & invalid serial numbers?!?!?!? Oh, the horror! After spending approximately two months trying to get two of our 400s switched from the 10-xxxxx numbers IBM had to the actual 26-xxxxx numbers, therapy has removed the nightmare from my cognitive memory (?) IIRC, Larry Bolhuis helped to push a few buttons on that one. - Dan Bale --- Jeff Crosby <jlcrosby@dilgardfoods.com> wrote: > "Barry L. Kline" wrote: > > > I assume that if IBM gives you a follow-up > satisfaction survey call > > regarding this incident that you'll take the time > to properly lambast > > this woman? I hope you have the charmer's name! > > I have her name and phone number. > > The CE was here and did a complete clean of the > drive. It's now working > good as new. > > Here's what he thinks happened: The S/N discrepancy > is a number of 1, > i.e. it's actually xxxx8 and the System > Configuration List that IBM used > to set up Service Suite lists it as xxxx7. This > 3570 is a dual drive > and he thinks one drive (within the hardware now) is > considered xxxx8 > and the other drive is considered xxxx7. To IBM > it's one drive however > and for some reason the xxxx7 got on the System > Configuration List. He > doesn't know why it was even entered, but since that > printout is from > our old CISC system removed last January, it's > impossible to find out. > > He's going to straighten the S/N out within IBM. > > -- > -Jeff > > New email address: jlcrosby@dilgardfoods.com --------------------------------- Do You Yahoo!? Make a great connection at Yahoo! Personals.
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