ibm response. was "TigerTools Says It Can Remove OS/400 Governors"

["Steve Richter" <srichter@xxxxxxxxxxxxx>]

Ed Fishel,

Does the use of this product void the customers IBM software support
contract?

I emailed this question to tiger tools last week. This was their response:

"Fast400 does not change any IBM objects.  There are other tuning products
on the market and they do not void the support contract.   IBM knows about
Fast400 and has not said anything to TigerTools."


Thank you,

Steve Richter


----- Original Message -----
From: "Ed Fishel" <edfishel@us.ibm.com>
To: <midrange-l@midrange.com>; <mi400@midrange.com>
Sent: Tuesday, October 30, 2001 10:24 AM
Subject: Re: "TigerTools Says It Can Remove OS/400 Governors"


>
> I am responding to some of the questions our IBM customers/Business
> Partners are asking relative to the Fast400 product offered by TigerTools:
>
> Fast400 is not a program that IBM either supports or endorses. Fast400
> appears to be a "patched" program that alters the identification of
> interactive workloads. IBM's long standing advice has been, and continues
> to be, to not run patched programs. Running patched programs can result in
> unexpected or unreliable system behavior.
>
> TigerTools is not an IBM Business Partner. In fact, IBM has no history
with
> TigerTools and has no knowledge of their ability to support Fast400. They
> appear to have come on the scene only very recently, via creation of a
> website, there seems to be little other available information about
> TigerTools. As with any software provider, customers should evaluate
> whether or not TigerTools offers the type of support structure they
> require.
>
> IBM agreements prohibit customers from activating, or allowing a third
> party product to activate, built in capacity without authorization from
and
> payment to IBM. In addition, the agreements prohibit the use of licensed
> code for any purpose other than to enable the machine to operate in
> accordance with its specifications, make back-up copies or to display code
> for maintenance purposes.
>
> Putting aside the fact that running Fast400 may enable interactive
capacity
> for which you have not paid, you need to consider the following: IBM will
> make adjustments to OS/400 to address the unauthorized enablement of
unpaid
> for capacity ... whether it be interactive, processor, DASD, etc.
>
> Ed Fishel,
> edfishel@US.IBM.COM
>
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