RE: OS/400 Software Design Change Requests?

A perfect solution for encouraging Rochester to PTF the V5R1 "%EOF"
functionality...anybody here knows what an SE looks like?  In 10 years and
75 customers, I've yet to see one (and I used to be one).

 -----Original Message-----
From:   owner-midrange-l@midrange.com [mailto:owner-midrange-l@midrange.com]
On Behalf Of bvining@vnet.ibm.com
Sent:   Tuesday, July 10, 2001 12:47 PM
To:     MIDRANGE-L@midrange.com
Subject:        OS/400 Software Design Change Requests?

Your SE and/or Service Rep should have access to a tool known as FITS
(Flexible Integrated Tool Set).  In there they can create a MR (Marketing
Field Requirement).  This MR, when created, will be routed to an
appropriate person in development for a response.  If your support
personnel is not familiar with FITS then they should work through their
internal support structure.

I have also discovered that service personnel, when working with a PMR,
can create a FITS MR when the PMR comes back "working as designed"
and you happen to disagree with that design/implementation.

This tool is about a year old so your earlier experiences may have
predated FITS availability.

Bruce

>
>Yes we have contacts within IBM, also someone with SE-like functions for
>our iSeries/400s, but didn't get very far through those channels.
>
>Best,
>Bernd
>  ----- Original Message -----
>  From: Charlie Browne
>  To: 'MIDRANGE-L@midrange.com'
>  Sent: Friday, June 22, 2001 7:37 PM
>  Subject: RE: OS/400 Software Design Change Requests?
>
>  Those used to go through your SE. Do you have one, or know one?
>
>  -----Original Message-----
>  From: Bernd Schaefers [mailto:bschaefers@gmx.net]
>  Sent: Friday, June 22, 2001 12:02 PM
>  To: MIDRANGE-L@midrange.com
>  Subject: OS/400 Software Design Change Requests?
>
>  Hi,
>  It happened quite a few times that PMRs (BRMS related) I reported were
>  classified as "works-as-designed". The kind IBM supporter told me to
>open an
>  "OS/400 Software Change Request" instead. Unfortunately the supporter
>did
>  not know who or where to submit such a request to. Local IBM Direct
>were of
>  no help either. Does anyone know of such a contact/IBM department?
>
>  Thanks,
>  Bernd
>


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