RE: 820 DASD crashes

[Jim Damato <jdamato@xxxxxxxxxxxxxxxxx>]

We had a specific model of fairly new drives fail on an RS/6000 H70 at an
alarming rate.  As things got worse we found it difficult to get
replacements because the drives had been called back to the factory.

I guess it really depends on who designed and built the drives (or the
comet).

-Jim

James Damato
Manager - Technical Administration
Dollar General Corporation
<mailto:jdamato@dollargeneral.com>


-----Original Message-----
From: Mark Villa [mailto:markvilla@knology.net]
Sent: Monday, June 25, 2001 7:21 AM
To: MIDRANGE-L@midrange.com
Subject: 820 DASD crashes


A shop using parity protection on a raid string is really not expecting an
820 a few months old to have 2 disks quit at the same moment in time. I am
not a math wiz by any stretch, but it would seem that with the mean time
between failure being such a large number the likelihood of that happening
without an external cause at the exact same moment is less than me being hit
by a comet in the next 5 minutes.

With that in mind, what is really the cause of multiple disk failures in one
raid string. Has this happened to someone you know? The UPS for the 820
comes to mind as a possible problem component.

Anybody know where to start looking online for listing of IBM HARDWARE under
the microscope as suspect? In other words not PTF's. I am thinking that
there is not such a listing for hardware since it is not as acceptable to
have a hardware quality problem as it is a PTF for a bug in software.


Thanks,

Mark Villa in Charleston SC.


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