Re: IBM SupportLine

[Chuck Lewis <clewis@xxxxxxxxxx>]

Dan,

Using Supportline/Software Subscription and Hardware Maintenance here and in my
opinion, you be caught dead without it. Been here 3 years. Last job (13 years) 
had
it there too.

Chuck

D.BALE@handleman.com wrote:

> I'd be curious to know the mix of the MIDRANGE-L population that has an IBM
> SupportLine contract.  In the past, this was always a given in any shop I've
> worked in but, for reasons unknown to me, we supposedly have only one
> SupportLine contract for one of our boxes.  Given the fact that we're mostly
> on V3R7 around here, we may not even have a SupportLine contract anymore.
>
> In the past, I considered SupportLine as an absolute necessity before
> embarking on any OS upgrade.  I may have treated cume PTFs in the same manner,
> although my memory is fuzzy on that.  I also seem to recall that, at one time,
> if you had SupportLine you also had IBM hardware service, and vice versa, but
> I know that's not the case now.
>
> I see that IBM is offering a rebate for new SupportLine accounts and thought
> I'd better poll the collective mindset here before I go asking management to
> cough up the bucks for SupportLine, especially before we get going on our
> upgrades.
>
> Are there any viable alternatives to SupportLine?
>
> - Dan
> Dan Bale says "BAN DALE!"
> IT - AS/400
> Handleman Company
> 248-362-4400  Ext. 4952
> D.Bale@Handleman.com
>   Quiquid latine dictum sit altum viditur.
>   (Whatever is said in Latin seems profound.)
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