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Yes, I had an identical scenario with a client. .... and another where there was a tape i/o error but the operator(receptionist) explanation "it's ok it gave me a C to continue". Janet wrote: | We learned that it might be wise to make sure someone following a "simple" | procedure was given at least a little extra explanation so that they would know, | perhaps, the intent of the procedure and not just the steps to complete it. Absolutely correct. Unfortunately there is a view in some camps that if you provide too much knowledge there might be the risk of a request for a higher salary or lose the employee. But then you get what you pay for. +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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