RE:AS/400 FAQ

["Ilena E. Ayala" <Ilena@xxxxxxxxxxxxxx>]

Message text written by Buck:
>I began snipping odds & ends from various places and lumping them into a
MS
>Word document.  The idea was to capture the questions and format them
later
>in collaboration with a few others.  Business being what it is, the other
>folks had to drop out of the project, leaving me with my own embryonic
>document.

Given that a FAQ can cover a *lot*, what you may want to do is divide the
FAQ into sections that can be accessed separately; ie:
Part I: Overview (might include 'what is an AS/400' for the newbies, a
review of it's strong points, and how to 'sell' it to management when
justification is needed)
Part II: Hardware
Part III: Security
Part IV: Backup and recovery
Part V: Client Access
Part VI: Education
Part VII: Internet and Email
etc.

Sorting the bits and pieces into separate documents will make the
individual parts less daunting and more managable.  It would also be easier
to find owners for specific sections of the FAQ (and find new owners when
necessary).  One of the mailing lists I'm on has a large FAQ with (I think)
14 sections covering over 100 pages and this approach works well for them. 
If you want, I can send you instructions on how do download part of it so
you can see how it's organized.

-Ilena Ayala
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