• Subject: Re: IBM Documentation (was CA Express and Life Certainties)
  • From: Jeff Crosby <jlcrosby@xxxxxxx>
  • Date: Thu, 16 Nov 2000 07:52:25 -0500
  • Organization: Dilgard Frozen Foods

DAsmussen@aol.com wrote:

> 1. IBM will always produce a harder to use emulation product than third
> parties writing to its own platforms.
> 2. IBM will always use 2-5+ manuals to describe what other vendors usually
> distill into one, providing no links between them.
> 3. On the odd chance you have a choice of only two IBM manuals for a specific
> subject, you will always choose the "User's Guide" when you need the
> "Reference" and vice versa.
> 4.  Unless your problem is either very simple or very old, you will always
> have to come to midrange-l in order to find the answer you seek.

I cannot answer your subsequent question, but I can identify with and
empathize (is that a word?) with what you said.  Big time.  The
frustration in your post comes through loud & clear.  I can't tell you
how many times I've wanted to look up an answer to something, let's say
Client Access connectivity, and wondered, should I look in the Client
Access bookshelf?  Communications bookshelf?  Then, after not finding
it, I end up searching _all_ books and getting umpteen hits, and nothing
really addresses what I want.  So I go to the redbooks and repeat. 
Still no luck.  So I ask the question here and somebody posts an answer
citing a particular manual and says "Next time RTFM!" <g>

Sometimes I think the IBM manual writers spend too much time trying to
teach or lead you to determining how to do something, instead of just
saying "Here's how you do X".

The opinions expressed are my own and not necessarily 
the opinion of my company.  Unless I say so.
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