• Subject: Re: Password "Hint" Feasibility
  • From: Chuck Lewis <clewis@xxxxxxxxxx>
  • Date: Mon, 13 Nov 2000 09:18:08 -0500



John Earl wrote:

<--- Lots of good stuff deleted --->

<This solution also eliminates the sticky problem of having to notify someone in
I.S. prior to an employee termination... that's not really our function, and it 
can
put us in a sticky spot (TVOE).>

A part of the app that I had written, was the ability to SCHEDULE a 
deactivation.
We worked VERY closely with HR and they had a process that notified us as to 
when
someone would be leaving, etc. (us and the building security folks, etc.) If it 
was
immediate, they got in touch with us directly. As a "future enhancement" my plan
was to have HR enter the deactivation/termination information themseleves....

I do agree that at a company with a large user base, it would be hard for help 
desk
folks to know who they were actually talking to ! One way, although this too, is
not FOOL PROOF, would be for the help desk person to call back and ask for this
person (i.e. do not call a direct number, but rather the operator...). Don't 
have
them paged but rather ask for a supervisor to get them, etc. Who knows... ?

Chuck

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