• Subject: Re: Password "Hint" Feasibility
  • From: Chuck Lewis <clewis@xxxxxxxxxx>
  • Date: Mon, 13 Nov 2000 09:18:08 -0500

John Earl wrote:

<--- Lots of good stuff deleted --->

<This solution also eliminates the sticky problem of having to notify someone in
I.S. prior to an employee termination... that's not really our function, and it 
put us in a sticky spot (TVOE).>

A part of the app that I had written, was the ability to SCHEDULE a 
We worked VERY closely with HR and they had a process that notified us as to 
someone would be leaving, etc. (us and the building security folks, etc.) If it 
immediate, they got in touch with us directly. As a "future enhancement" my plan
was to have HR enter the deactivation/termination information themseleves....

I do agree that at a company with a large user base, it would be hard for help 
folks to know who they were actually talking to ! One way, although this too, is
not FOOL PROOF, would be for the help desk person to call back and ask for this
person (i.e. do not call a direct number, but rather the operator...). Don't 
them paged but rather ask for a supervisor to get them, etc. Who knows... ?


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