UPSET W/AS/400 SOFTWARE SUPPORT

[Ted Barry <TBARRY@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx>]

Back in the middle of June this year we upgraded from V3R7 to V4R3. 
Immediately we noticed we were having trouble printing via TCP/IP. 
We're using Netmanage's (previously Netsoft) NS/Portfolio for AS/400
and unfortunately dropped support with them. I called IBM software
support and they gave me a few PTF's to load.  I loaded them and they
didn't work.

I had a work around by switching our users to connect using Netware
for SAA.  I was desperate and even willing to dump the Netsoft product,
so I started looking into Client Access Express but found it to be really
slow.

When contacted by the Client Access folks from IBM (to see how I was
doing) I told them I had loaded the latest cumulative (always use the long
form for that word) package for Client Access.  I wasn't real thrilled with
the speed and they told me there was a PTF (SF60283) for reverse DNS
lookup.

After loading the PTF, it magically fixed our Netsoft problem.  I'm really
upset because I feel that with a little more research IBM could have
saved me a lot of grief (1 month and a 1/2 later).  I was told that if you're
ever in doubt about the response you're getting you can ask for a duty
manager.

I hope this helps anyone that is having a problem printing via TCP/IP or
slowness with cae400 or any other connectivity products you may be
using.

Regards,

Ted J. Barry
Programmer/Analyst
Central Contra Costa Sanitary District
5019 Imhoff Place
Martinez, CA 94553-4392
(925) 229-7389
(925) 676-7211 fax
tbarry@centralsan.dst.ca.us
http://www.centralsan.org
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