IBM Online Printer Support - Must Read !!

[Chuck Lewis <clewis@xxxxxxxxxx>]

Hi Folks,

I believe it was earlier this year (?) that IBM came out with the
ability to enter a service call for a printer via a website
(http://www.printers.ibm.com/). It is pretty neat. You can enter all of
the information, track what is going on and add information to be sent
to the CE or Field Manager.

That said, it is one of the SLOWER sites I have hit (I have T1 access)
so I thought I'd drop them a note about that. I notice a "Service Direct
Help" link and clicked on that (http://www.servicedirectsupport.com/) I
get a window with the following:

"This site is to help you with Service Direct. All the help that you
possibly will need will be located at this site. We will be adding all
the upcoming enhancements. If you have any questions please send an
E-mail to Ltaylor@us.ibm.com."

WOW - check out that SECOND sentence !!!

Down the right side there are other links and I see "Internet Anomalies"
and clicked on that (http://www.servicedirectsupport.com/noname.html).
You have GOT to read this.

*** Everyone with a website should read this/use this !!! ***

It's a "blame EVERYONE else" page to beat ALL other "blame EVERYONE
else" pages !!! I know much of this is true, I've just never seen it
presented this way. And it is rather ironic in light of the miserable
response time of the site ;-)

Chuck

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