syspackage

Hi,
        Can someone explain how SYSPACKAGE is used on the AS400. The
situation was someone called in (I work on a help desk) and their production
company was corrupted, called company 120. They renamed company 120, had a
journal problem. Ended journal. Deleted, or renamed company 120. Restored
the company from tape and received a SYSPACKAGE error. It was a priority 10
error which mentioned the SYSPACKAGE was renamed to SYSPACK001or maybe
SYSPACKAGE001. They didn't like this so they deleted and restored again
omitting the SYSPACKAGE so they would not see this error. This is when I was
called because they could not log into their ERP system, logging on to the
AS400 was OK. There was a error CPF4328-file is not journaled. Tried turning
journaling off and on, no change. Ended and restarted their ERP system, no
change. Ended up restoring their ERP library and now they can access their
production company.
        I'm guessing their journals were 'out of sync' with the company and
would not journal the company files?. Where does SYSPACKAGE fit in
performing restores? Is there something else I could have done besides
restoring their ERP library?
TIA
Art   
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