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William, In a message dated 1/27/00 10:10:27 AM Eastern Standard Time, breger@levitz.com writes: <<snip>> > >> Will _ANY_ of those "Toys R Us" clients do business over > >> the web with critical delivery dates _EVER_ again? I doubt it > > As to your comments about ToysRUs, I think people WILL return to try the > ToysRUs site next Christmas. ToysRUs has been incredibly up front and frank > about their problems and what they are doing to make sure it doesn't happen > again. In my experience, if you clearly acknowledge your failures instead > of trying to hide them, people will tend to be somewhat forgiving. However, > heaven help them if they mess up again next Christmas! But they _WERE NOT_ "up front and frank" when it was critical. They contacted people when it was too late to make another choice. The e-business of "Toys R Us" next year will be from people that actually received their gifts on time this year, and new customers, IMO. Web shoppers are pretty savvy, and most will wait and see if Y2K creates another disaster for the company... Regards, Dean Asmussen Enterprise Systems Consulting, Inc. Fuquay-Varina, NC USA E-mail: DAsmussen@aol.com "Winners never quit, and quitters never win." -- Vince Lombardi +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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