Re: E-commerce Architecture

[DAsmussen@xxxxxxx]

William,

In a message dated 1/27/00 10:10:27 AM Eastern Standard Time, 
breger@levitz.com writes:

<<snip>>
>  >> Will _ANY_ of those "Toys R Us" clients do business over 
>  >> the web with critical delivery dates _EVER_ again?  I doubt it
>  
>  As to your comments about ToysRUs, I think people WILL return to try the
>  ToysRUs site next Christmas.  ToysRUs has been incredibly up front and 
frank
>  about their problems and what they are doing to make sure it doesn't happen
>  again.  In my experience, if you clearly acknowledge your failures instead
>  of trying to hide them, people will tend to be somewhat forgiving.  
However,
>  heaven help them if they mess up again next Christmas!

But they _WERE NOT_ "up front and frank" when it was critical.  They 
contacted people when it was too late to make another choice.  The e-business 
of "Toys R Us" next year will be from people that actually received their 
gifts on time this year, and new customers, IMO.  Web shoppers are pretty 
savvy, and most will wait and see if Y2K creates another disaster for the 
company...

Regards,

Dean Asmussen
Enterprise Systems Consulting, Inc.
Fuquay-Varina, NC  USA
E-mail:  DAsmussen@aol.com

"Winners never quit, and quitters never win." -- Vince Lombardi
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