• Subject: RE: Making money on the internet and still keeping your AS/400--(Was RE: AS/6000)
  • From: "Sims, Ken" <KSIMS@xxxxxxxxxxxxxxxx>
  • Date: Wed, 26 Jan 2000 14:05:49 -0500

Hi Colin -

>Date: Wed, 26 Jan 2000 09:04:21 -0000
>From: Colin Williams <Williamsc@technocrats.co.uk>
>Subject: RE: AS/6000
>
>Are you saying that your company has made more money because of an
>ecommmerce web site than they would have made anyway.
>To me ecommerce/internet only offers one new thing to mail order
>companies, that the catalogue/brochure is online. Apart from that, and
>the collection of customer information, does it really offer anything
>new over  telephone ordering/mail order?

Speaking as a consumer, I would MUCH rather order online than by telephone
or mail, IF the ordering system works properly.

Sunday afternoon I spent probably over an hour online at Amazon.com
searching for various books and videos, ordering over $125 worth of stuff.
It's much easier to search through a website than through a hardcopy
catalogue.

Online ordering is faster than mail.  If it works right it's much less prone
to error than phone or mail since there isn't a human being writing or
saying a product number and quantity with another human being entering that
information into the system.  Not to mention that I get an e-mail copy of my
order for reference, and e-mail status reports as items are shipped.

Ken
Southern Wine and Spirits of Nevada, Inc.
Opinions expressed are my own and do not necessarily represent the views of
my employer or anyone else.

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