• Subject: Re: Software Vendors
  • From: HwaRangRon@xxxxxxx
  • Date: Mon, 29 Nov 1999 20:47:24 EST

In a message dated 11/29/99 4:36:14 PM Pacific Standard Time, 
jlangston@conexfreight.com writes:

<< The point is, Hwa, not the honest vendors like you who
 recognize a bug for what it is and fix it without charge, but the
 vendors who insist on charging for bug fixes.  You will have to
 agree, I think, that this is the rule rather than the exception. >>
Jim,
I'm shocked that people think this is the norm. I don't know of any vendor we 
deal with that charges for bug fixes. Now, if we want it to work differently 
from the way it was intended to work, then we're talking customization and 
charges. But when a program blows up, you can't charge a customer to fix it. 
This is absurd. 
Ron
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