• Subject: RE: Hershey's(and the fine manual)
  • From: Joel Fritz <JFritz@xxxxxxxxxxxxxxxx>
  • Date: Wed, 3 Nov 1999 10:07:51 -0800

The one good thing about few people reading the documentation is that you
can stick extraneous stuff in there without anyone noticing.  I dedicated
one manual I wrote to blues singer Robert Johnson and included a picture of
him (a nice one that took up about a third of a page.)  I didn't hear a word
about it.  Got lots of questions about the application, though. 

> -----Original Message-----
> From: Alan Campin [mailto:Alan.Campin@CaseLogic.com]
> Sent: Wednesday, November 03, 1999 8:39 AM
> To: 'MIDRANGE-L@midrange.com'
> Subject: RE: Hershey's
> 
> 
> My universal experience.
> 
> I once was required to spend 3 months documenting an entire 
> system. Finished
> it all. Put it in a binder like they use in auto parts store 
> and put it next
> to the computer. Then every single day the user that was so 
> hot to have it
> done would come to me and ask me how something worked and I 
> would say, "Did
> you check the documentation" and everyday I would he would 
> say, "Never mind
> that, just tell me what I want to know". Finally just started 
> to tell him to
> check the documentation and he grabbed me one day and 
> demanded I tell him.
> We almost got into a fist fight. So much for documentation.
> 
+---
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